Employee assistance programs, also known as EAPs, are employer-sponsored employee benefits that offer confidential assessments, short-term counseling, referrals and follow-up services to employees who have personal and/or work-related problems. EAPs address a wide array of concerns affecting mental and emotional well-being, such as depression, stress, anxiety, grief, family problems, relationship issues, and alcohol or other substance abuse concerns.
To employers, the value proposition of an EAP is based on the understanding that employees with the aforementioned concerns often have troubles in their professional and personal lives that ultimately impact a company's bottom line. Historically, EAP providers have used a variety of metrics to illustrate their ability to resolve or mitigate these concerns, such as employee utilization rates, referrals to external resources, satisfaction surveys or website visits. While these measurements are effective and valuable tools that help employers evaluate the reach of the program, they don't truly measure the impact of the EAP on employee health, well-being and productivity.